How do I arrange a transfer from the airport to the Resort?
Just send us an e-mail (minimum 24 hours prior to arrival). As soon as we have received a confirmation from the transfer company we will forwarded this to you including the costs
How do I know if there is availability in order to make a reservation?
Visit our website at www.edenbeach.com click the button " check for availability" and insert the day of arrival and departure
Click on the " book now" button for the required accommodation
How can I request an extra bed / baby cot?
Sent an email to: firstname.lastname@example.org with the request of an extra bed and or baby cot ( fee is applicable)
An extra bed is only allowed in our studios and 2-bedroom apartments
How do I make dive arrangements?
Visit the website of www.wannadive.com or contact us through email@example.com
At what age is a child considered an adult?
Children of 13 years old we consider them as an adult
Does the Resort provide half and full board?
Yes we do. If you send us an email to firstname.lastname@example.org we can provide you the information
Is there a baby sit service available?
Eden Beach resort provides babysitters. However a 24 hours notice is recommendable. Please send your request to email@example.com (charge per hour max of 2 kids)
What are the differences between the non-refundable and the seasonal rate?
The difference is the booking condition.
The non -refundable rate is cheaper however no possibility in modifications
The seasonal rate does give you the possibility to modify (see our policy and conditions)
Does airline staff receives any discount?
Yes, airlines staff receives 10% discount on the room only.
Applicable for the seasonal rate
A copy of the airline ID is required
What credit cards are accepted?
Visa, Master card and Amex as well as Maestro
For American Express we need the CVC code in order to charge the card and to confirm the room reservation
What is the maximum amount of guests per room?
On our website you will find next to the published available room types an icon that indicate the the max amount of persons per room
Including a babies and small children
Can I purchase a late check out / early check-in in advance?
You can request a late check out 1 day prior to departure
(upon availability) if you want to make sure that you want to have a late check –out. We recommend you to book an extra night in advance. If you would like to have an early check-in, we recommend you to book an extra night in advance
What time is Check-in and Check–out?
Check-in time is as of 1 pm
Check –out time 11 am
Does the restaurant provide any diets?
Yes, our chef knows any type of diet and or allergy
How do I make a reservation for a massage?
Please send an email to firstname.lastname@example.org or stop by at the Activity centre to make an appointment. Gift certificates are also available
Is the Resort smoke free?
All of our hotel rooms are smoke free. You are restricted to smoke on the balcony or terrace only. There is a fine of US$ 250.- if Housekeeping does encounter the room with smoke.
The bar on the beach and the restaurant are in the open air so you are allowed to smoke.
If I want to have a King size or 2 single beds how do I arrange this?
Please add this your request in the " request field'